Help Center

FAQs

PRESERVATION KIT

WHAT IS INCLUDED IN THE PRESERVATION KIT

WHAT IS THE DIFFERENCE BETWEEN TRADITIONAL AND CELEBRITY KIT?

WHAT CAN BE SEEN ON THE DISPLAY?

WHAT OTHER ACCESSORIES CAN I SEND ALONG?

WHAT IS THE DIMENSION OF THE FINISHED PRESERVATION BOX?

SHIPPING & INSURANCE

DO I NEED TO PRE-SPOT MY GOWN BEFORE SENDING IT?

WILL I BE NOTIFIED WHEN THE GOWN HAS BEEN SAFELY RECEIVED?

HAS A GOWN EVER BEEN LOST OR MISPLACED?

HOW LONG IS THE ENTIRE PROCESS?

HOW CAN I ADD MORE INSURANCE?

CAN I RECEIVE MY PRESERVATION BOX AT A DIFFERENT LOCATION?

CAN I GIVE YOU A PO ADDRESS TO SEND THE FINISHED GOWN?

DO YOU SHIP INTERNATIONALLY?

IS SIGNATURE REQUIRED TO RECEIVE THE KIT?

Restoration & Repairs

DO YOU OFFER REPAIRS AND RESTORATION?

HOW CAN I REQUEST A REPAIR?

I HAVE ADORNMENTS AND OTHER ACCESSORIES THAT I NEED REATTACHING.

WARRANTY

WHAT IS COVERED UNDER THE "100-YEAR GUARANTEE"?

WILL OPENING MY BOX VOID WARRANTY?

WHAT IF THE GOWN TURNS "YELLOW" OR "GRAY"?

PERSONALIZATION

WHAT ARE THE MAXIMUM NUMBER OF CHARACTER ALLOWED FOR TEXT?

DO YOU OFFER DIFFERENT COLORS OR FONT STYLES?

WHAT IS THE MAXIMUM SIZE FOR PHOTO THAT I CAN SEND?

WHAT FORMAT SHOULD I PROVIDE THE PICTURE IN?

WILL I SEE A PREVIEW OF THE BOX WITH THE PHOTO FOR APPROVAL?

HOW CAN I SEND YOU MY PHOTO?

OUR CLEANING PROCESS

WHAT IS YOUR CLEANING PROCESS?

WHAT HAPPENS IF YOU CAN NOT GET THE STAIN OUT?

I HAVE A OLD GOWN THAT HAS TURNED YELLOW. WHAT CAN IT BE DONE?

MY GOWN WAS DAMAGED DUE TO FLOOD, MOLD, FIRE AND ETC. CAN IT BE RESTORED?

STORAGE

WHERE SHOULD O STORE MY PRESERVATION BOX?

SHOULD I TAKE THE GOWN OUT OF THE BOX?